Privacy Policy

1. Introduction

Welcome to Truly Handmade by Jana, your trusted source for beautiful, functional handmade accessories. As a small, family-owned business specializing in handcrafted items like book cozies, kitchen accessories, travel bags, and home essentials, we deeply value your trust and privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our handmade products.

2. Information We Collect

To provide you with our handmade products and personalized service, we may collect:

1. Contact information (name, email, shipping address, phone number)
2. Payment details (processed securely through our payment providers)
3. Order preferences and custom requests for personalized items
4. Communication history for custom orders and customer service
5. Website usage information to improve your shopping experience

3. How We Use Your Information

As a handmade business, we use your information to:

1. Handcraft and ship your personalized orders
2. Communicate about custom requests, order status, and care instructions
3. Send occasional updates about new handmade collections and seasonal items
4. Improve our products based on customer feedback
5. Process returns and provide customer support
6. Maintain business records as required by law

4. Information Sharing

As a small business, we limit information sharing to essential services only:

1. Shipping carriers (Canada Post, etc.) for order delivery
2. Payment processors for secure transaction handling
3. Legal authorities only when required by Canadian law

We never sell your personal information to third parties or marketing companies.

5. Your Rights

You have the right to:

1. Access and review your personal information
2. Correct any inaccurate information
3. Request deletion of your data (subject to business record requirements)
4. Opt out of marketing communications
5. Request information about how your data is used

6. Security & Handmade Business Practices

We protect your information through secure website hosting, encrypted payment processing, and careful handling of physical records. As a small business, we personally oversee data security and limit access to essential team members only.

7. Custom Orders & Special Requests

For custom and personalized items, we may retain your design preferences and specifications to fulfill future similar orders and provide consistent quality. This information helps us recreate your preferred style for repeat purchases.

8. Changes to This Privacy Policy

We will notify customers of any significant changes to this policy through email or website notice. As a small business, we aim for transparency in all our practices.

9. Contact Jana

Questions about your privacy or our handmade products? Contact Jana directly at info@madebyjana.ca or through our contact form. We personally respond to all customer inquiries.

Last updated: January 2025